A Cabin Crew Member's Story of Politeness

Anya had always been a polite person, but when she started working as a cabin crew member, she realized that she needed to take her politeness to the next level. She was responsible for the well-being and comfort of hundreds of passengers on every flight, and she knew that a little bit of extra politeness could go a long way.

At first, Anya was a bit self-conscious about being too polite. She worried that the passengers would think she was being fake or insincere. But she soon realized that her politeness was appreciated by the vast majority of passengers. They seemed to appreciate the extra effort she made to be kind and helpful.

One day, Anya was working on a flight from London to New York. The flight was full of business travelers, and everyone was in a hurry. Anya was doing her best to serve everyone quickly and efficiently, but she could tell that some of the passengers were getting frustrated.

One passenger in particular, a middle-aged businessman, seemed to be particularly impatient. He kept tapping his foot and looking at his watch. Anya tried to ignore him, but she could feel his frustration building.

Finally, the businessman called Anya over. "I'm in a hurry," he said. "Can you please get me my drink now?"

Anya took a deep breath and smiled. "Of course, sir," she said. "I'll be right back."

Anya hurried to get the businessman's drink. When she returned, she handed it to him with a smile. "Here you go, sir," she said. "I apologize for the delay."

The businessman looked at Anya in surprise. "Thank you," he said. "That's very polite of you."

Anya smiled again. "You're welcome, sir," she said. "Is there anything else I can get for you?"

The businessman shook his head. "No, thank you," he said. "That's all."

Anya continued to serve the other passengers, but she couldn't help but think about the businessman. She had been expecting him to be rude and demanding, but he had been surprisingly polite. She realized that her politeness had made a difference.

At the end of the flight, Anya received a feedback form from the businessman. He had written: "I was very impressed with the politeness and professionalism of the cabin crew on this flight, especially Anya. She went out of her way to make sure that I was comfortable and well-cared for. Thank you for a great flight."

Anya was thrilled to receive such positive feedback. She realized that improving her politeness towards passengers had not only made them happier, but it had also made her job more enjoyable.

From that day on, Anya made a conscious effort to be even more polite to her passengers. She greeted them with a smile and a warm welcome. She offered to help them with their luggage and seat themselves. And she always made sure to thank them for flying with her airline.

Anya's politeness paid off. She continued to receive positive feedback from passengers, and she was eventually promoted to head flight attendant. She was proud of her accomplishments, and she knew that her politeness had played a big role in her success.

Glossary

• Insincere (adjective): not genuine or honest
• Efficient (adjective): able to do something quickly and well
• Impatient (adjective): not willing to wait
• Frustration (noun): a feeling of annoyance or anger caused by something that cannot be done or achieved easily
• Appreciated (adjective): valued and enjoyed