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English for Cabin Crew Professionals
Welcome!
Your first steps!
Your SEDA Book
Intro (1:32)
Chapter 1: Introduction to Cabin Crew English
Role and Responsibilities of Cabin Crew Professionals (4:15)
Importance of English Language Skills in the Aviation Industry (9:39)
Review (1:54)
Chapter 2: Meet the team!
Non-Flying Careers (7:58)
Flying Careers: Cabin Crew (5:41)
Review (2:34)
Quiz: Meet the team!
Chapter 3: Pre-Flight
Types of Luggage (9:30)
Things to Avoid Inside your Luggage (4:27)
Documents (5:04)
Heading to Your Flight (6:31)
Review (1:26)
Reading exercise: Essential Luggage and Clothes for Cabin Crew Members on a 24-Hour Trip
Chapter 4: Welcome aboard!
Checking Boarding Passes (8:37)
Greetings: Importance (2:41)
Essential Phrases for Greetings (3:08)
Introduction: Importance 1 (2:04)
Introduction: Importance 2 (2:13)
Introducing Yourself and Your Colleagues (3:02)
Formal and Informal (4:37)
Review (3:09)
Listening exercise : A Cabin Crew Member's Story of Politeness
Chapter 5: Cabin Announcements and Safety Instructions
Settling passengers in their seats: voc. (5:34)
Pre-flight announcements / General Boarding Announcement (2:18)
Listening : General Boarding Announcement
Departure Reminder (0:40)
Listening: Departure Reminder Announcement
Push-back: Passengers Not Seated (3:05)
Listening: Push-back Announcement
Door Closure and Cross Check (0:34)
Listening: Door Closure and Cross Check Announcement
Departure Announcement (1:12)
Listening: Departure Announcement
Level-off (0:52)
Listening: Level-off Announcement
Fasten Seat Belt Sign – “on” (1:10)
Listening: Fasten Seat Belt Sign – “on” Announcement
Descent (0:31)
Listening: Descent Announcement
Arrival 1 (0:32)
Arrival 2 (1:35)
Listening: Arrival Announcement
Review (2:23)
Reading exercise: The Importance of Listening to Cabin Announcements and Safety Instructions
Chapter 6: Parts of A Plane
Parts of an aircraft: The outside (3:54)
Parts of an aircraft: Inside (7:17)
Language Focus: Where is it? (3:16)
Review (2:18)
Chapter 7: Food and Drinks
Cutlery and Other Items (4:12)
Common Types of Food and Drinks (14:21)
Types of Meals: Some Real-life Examples (3:48)
Language Focus: Serving Food and Drinks (2:59)
Review (3:07)
Chapter 8: Duty-Free Sales
Duty-free: Definition and Announcement (3:54)
Listening: Duty-free Announcement
Common Duty-free Items (5:39)
Language Focus: Duty-free (3:24)
Review (2:34)
Chapter 9: Minor Passenger Problems
Language focus: Identifying the Problem (2:37)
Types of Problems and Possible Solutions (12:07)
Flowchart: Solving a Problem (2:16)
Language focus: Offering Help (1:55)
Language focus: Saying Sorry (2:16)
Review (3:01)
Chapter 10: Emergency!
Check - call - care (4:35)
Language Focus: Check - Call - Care (3:15)
What’s in a medical kit? (3:31)
Language focus: Reporting an accident (4:24)
Turbulence (11:00)
Review (1:49)
Reading exercise: Reporting an emergency.
Language focus: Saying Sorry
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