Frequently Asked Questions
The teacher speaks too fast! I can’t keep it up!
In case you are having trouble to follow our teachers’ speaking speed, you should reduce the speed of the class by clicking on setting - speed.
Are subtitles available?
Yes! Since several students do not possess a reasonable level of English, two options are available: Portuguese and English. To enable subtitles click on CC on the right bottom of your screen.
Can I purchase a course separately?
Unfortunately, no. Our courses are not sold separately.
After finishing the payment, how long does it take for me to have access to my account?
For credit card payment: access will be granted within 10 hours.
For ‘boleto bancario’: access will be granted within 3 working days.
How to request a refund?
In case you are not satisfied with our product and wish to request a refund, you have up to 7 days from the time of purchase to do so. All procedures must be requested by email (firstname.lastname@example.org), informing your intention of cancelling plus your email and full name.
Is SEDA Online free?
Unfortunately, no. In order to have access to our courses, you should join our monthly membership through the following link: www.sedacollegeonline.com .
I already have a certain knowledge of English. Should I skip ‘beginner‘ classes?
Our courses do not follow a mandatory chronological order, therefore is possible to start your studies from the most suitable course for your current needs.
What types of payment does SEDA College Online take?
Payment is available in 2 different forms: Credit card and ‘boleto bancário’.
I don’t know how to speak English at all. Will I manage to understand all classes?
In case you have no knowledge of English at all and are a little apprehensive about starting your classes, do not worry. Subtitles are available in both, Portuguese and English. In addition, is possible to control every video’s speed.
Why if I’m having technical problems?
If you`re facing any problems during the registration process, technical problems or simply can not find an answer to your question in our FAQ, our team is ready to help you! Send us an e-mail on email@example.com .