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English for Work Communication
Welcome!
Your first steps!
Your SEDA Book
The Basics: What do you do?
Types of workplace (10:10)
Questions about work (5:56)
Listening exercise: What is your favourite part of your job? (3:23)
Pronunciation Practice (0:56)
Chapter 1 - Cultural awareness
Type of culture in a work environment (7:05)
Culture clashes in workplace (4:04)
Listening exercise: How cultural differences impact the workplace (3:41)
Chapter 2 - Safety
How to avoid an accident? / Listening: A dialogue on reporting an accident (9:45)
Idioms related to safety (4:12)
Reading exercise: Cultivating a Safe Workplace: Accident Prevention
Chapter 3 - How to correctly interrupt a conversation.
Some phrases that can be used to interrupt someone (3:03)
Listening: Examples of some phrases that can be used to interrupt someone (2:04)
Lets Contextualize it (2:31)
Pronunciation Practice (1:03)
Chapter 4 - How to clarify instructions and directions.
Why do you need to clarify instructions and directions? (4:43)
Listening: Asking for instructions (2:42)
Lets Contextualize it (2:19)
Pronunciation Practice (0:36)
Chapter 5 - Small talk.
Acceptable small talk (2:22)
Other examples of small talk (4:10)
Pronunciation Practice (0:42)
Chapter 6 - How to apologize.
Reasons for apologizing (2:21)
Examples of apologies (3:38)
Reading exercise: Saying Sorry at Work: More Than Just Words
Chapter 7 - Conciseness.
Wordiness (5:57)
Reading exercise: The Magic of Saying Less: Why Concision Boosts Your English
Chapter 8 - Types of communication
Direct communication (2:08)
Indirect communication (3:07)
Reading exercise: Exploring Direct and Indirect Communication
Chapter 9 - How to make a suggestion.
What's a suggestion? (1:51)
Making a suggestion (2:39)
Lets Contextualize it (1:45)
Pronunciation Practice (0:49)
Chapter 10 - How to ask for and give opinion.
'Unsafe' topics for giving and asking for opinion (5:39)
Lets Contextualize it (2:58)
Pronunciation Practice (0:53)
Chapter 11 - Unwritten rules of behaviour and communication
Unwritten rules in workplaces (3:39)
Reading exercise: Navigating the Maze: Unwritten Laws of the Workplace
Chapter 12: Case study: Agreeing and disagreeing
Case study
Chapter 13: Test your knowledge!
Test your knowledge! (13:28)
Reading exercise: Saying Sorry at Work: More Than Just Words
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